Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
89%
"Communication was excellent"
"easy to deal with"
Great service easy to deal with. Thanks for your help.
"Not happy about these issues"
I had a cupboard that sustained a hole in the back of it and due to the way my spa was secured for delivery on the back of a trailer it now has 8 permanent indents on the top cover. Not happy about these issues.
"timely status updates"
Conroy Removals handled the Australia leg of my international shipment (house move) from Amsterdam to Canberra (via Brisbane). Satisfied with their timely status updates and prompt response on my queries. Their detailed instructions around paperwork ensured smooth clearance from Customs and Quarantine. Goods were delivered into designated room in my house as promised. Plus one satisfied customer 
3 Stars
"Very poor communication"
Very poor communication, emails and voicemail messages often left unanswered. Date of delivery was confirmed only one day before the final date, which made it difficult for me to make appropriate arrangements with my work.
Bicycles and garden tools were left behind in Sydney, still not delivered. I expected to be contacted about this, but did not hear anything. Probably will need to send a few more emails...... I also tried to contact the general customers phone number, but the tape describing the options contained so many cracks that I never got through.
5 Stars
"Polite & freindly staff"
Polite & freindly staff throughout from Megan our key liaison, the warehouse supervisor who allowed us to view the unloading of the container through to Issac and Ben who delivered our household effects.
"nothing too much trouble"
Guys who did the delivery were great. Very professional, and nothing too much trouble. We did send a few emails to Admin, but never got replies so were uncertain if they'd been received. No big deal.
4 Stars
5 Stars
"Excellent service"
Excellent service. Outstanding team; thank you Shawn and Joseph.
We were very happy with the crew in Brisbane. Communication was excellent, Nick who handled our domestic sector to Cairns, and Richard who delivered gave great custommer service.
However - as given in our feedback for the international move from New Zealand, we were very let down. It all came down to Napier sending one guy to pack a container on his own for an international move, he was under pressure to 'be home' that night (impossible) nothing was properly packed. We phoned Napier to express our concerns and were assured by the Napier Manager ' that he would personally oversee the final pack from that depot' Obviously did not happen as we received a very broken large TV set, just thrown into a box with other items (not wrapped) that damaged the screen totally beyond any repair. It was brand new and we did ask him to ensure it was properly packed when we saw it leave our premises. Not good Conroy's after 5 moves with you we are pretty unhappy really.
Still await any contact from your head office regarding above.
But thanks again to the good guys in your team. Get rid of the slack ones in Napier we say!.