Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Absolutely fantastic"
5 Stars
3 Stars
The guys who picked everything up and dropped everything off where brilliant best customer service I've had in a long time! So well done boys
Although the dates got mixed up but got solved I was made to feel as though it was my fault and was spoken down to and spoken to horribly while asking a time that the boys may arrive.i won't be using these guys again as I didn't get all of my belongings but had to ring up and find it where they were.
Thanks but no thanks
"QUITE SATISFACTORY"
ALL ITEMS FROM KL TO SYDNEY DELIVERED SAFELY ON 28 DEC 2016. UNFORTUNATELY THERE WAS A PIECE OF CHINESE PAINTING SUFFERED A CUT LINE AT THE OUTTER LAYER,UNKNOWN HANDLERING CAUSED? OVERALL CONSIDERED QUITE SATISFACTORY.
"Staff were courteous"
Staff were courteous and extremely helpful
5 Stars
3 Stars
"Overall very good service"
Excellent service in Australia, slowed down a bit in NZ but this was apparently due to NZ customs and the time of year, the week prior to christmas. Overall very good service, we have moved with Conroys twice now and would not hesiatate to recommend them, we would happiliy use them again.
"First rate"
First rate friendly service
"overall experience disappointing"
The following issues have made our overall experience disappointing and some of it was as a result of handling in NZ.
- We have had damage to some items we suspect as a result of all the double handling. The fridge has been dented, a 5 mm deep hole is in the top of one of the besides and a wooden piece has been broken off the dining table.
- Cartons were coming apart on delivery.
- Items that had been unwrapped for quarantine were not rewrapped adequately to prevent damage in transit to delivery.
Whilst we appreciate you getting our stuff to us before Christmas, we feel the process would have happened faster if our emails were answered. We were asked to respond to an email regarding quarantine ASAP and when we hadn't heard back we rang only to find out Jenna hadn't even read our reply the following day. We understand it is a busy time but we feel our emails were not replied to in a prompt manner when time was important.
We feel the bubble wrap did not protect our furniture adequately. We were told it was recyclable but the local tip would not accept it for recycling. Disposing of the bubble has therefore cost us money to dump and given the time of year it has been inpractical for us to store it and wait for you to pick it up.
"Delivery itself was excellent"
Very frustrating that had to wait a week after quarantine clearance before had container delivered. All communications both in U.K. And Australia implied that you get your stuff as soon as cleared. Delivery itself was excellent.
5 Stars
John Rowden, Natalie and the packing boys did an amazing job. Customer service from Natalie was flawless
Absolutely fantastic - could truly not fault any part of the wonderful service undertaken by this company to move my household goods from Auckland to a farm 3 hours out of Perth. I knew nothing about shipping the house-stuff overseas and was initially quite stressed about the whole thought of it. Conroy Removals made the whole experience so hassle-free - I was amazed. I kept waiting for something to go wrong, but it all went exactly to plan. Communication and contact from the team was excellent - I knew exactly where my goods were at each stage of the process. I truly felt like a 'person' as the service was very personalised, extremely professional but friendly. None of my silly questions were too much hassle - they just made it so easy. I will be recommending this company to anyone who needs this type of service. Thank you sincerely!!