Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others5 stars!
1 Star
5 stars!
3 stars
2 star review
Very nice people when they came to pick up our items and furniture and when they delivered. Rude when items/furniture went missing. You call the Australian office and they pass you to the New Zealand office and you call the New Zealand office only to be told to call the Australian office. I will avoid next time and not recommend. Also you are in the business of helping people move so you will get a lot of customers where English is their second language. Someone told me on the phone "your accent is killing me". Please be respectful of your customers because without your customers you won't have any business!
Excellent service from start to finish
Excellent service from start to finish.
Professional and responsive in all aspects
Professional and responsive in all aspects.
Our items arrived on time and in perfect condition
From initial enquiries right through to the delivery of our household items we knew exactly what was going on. The communication was outstanding and the transition from the Napier staff in NZ to the Brisbane staff in Australia couldn't have gone more smoothly. Our items arrived on time and in perfect condition.
Took care of everything and were very accommodating
The whole team in Australia and Malaysia was amazing and would highly recommend them. They took care of everything and were very accommodating. Thank you
5 Star Rating
The guys were friendly, efficient and quick at that job
The guys were friendly, efficient and quick at that job. Communication was great and furniture was picked up and delivered on time. I took off a star as a couple of items were broken sadly. I understand this can happen especially with antiques and mid century furniture like mine.
Thank you for your great service
Thank you for your great service. The updates were wonderful and your delivery driver very pleasant and professional. Thank you
Work done to pack our stuff was good. Crew that came to our place in Sydney was friendly. The shipment was done in a very unprofessional manner. We were told about an ETA and it took more than double to triple the time that was communicated to us. We had to shift from one hotel to another, to another place to accommodate ourselves. We have had so much personal headaches and financial damages due to this carelessness. We dont understand why Conroy removalists put our container on a transhipment vessel that stopped at so many locations / ports on its way to Dubai. As a result of this extra long time, some of our equipment got damaged. This is totally not acceptable and does not suit the repute of a company that was referred to us by someone. Work done by the local team in Dubai was also good. However, we have lost trust in this service for future due to the fact that we were kept in dark on the transhipment vessel shipment - maybe to save some bucks as these shipping lines are typically cheaper than the dedicated ones! Unless Conroy management team talks to us and gives assurity, we will not be recommending this service to anyone, rather will share our true experience with everyone who asks us. Four families from Australia are shifting to Middle East & Europe in the coming months and they asked us for removalists - we are not going to recommend Conroy becasue of the bad experience we have had!