Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent service
100% great
For us, you were 100% great.
4 Star Rating
Haven't finished unpacking yet, but of what I have so far, several crockery items are broken.
1 Star Review
I am extremely disappointed with the handling of my goods during the recent move from New Zealand to Australia. Despite clearly marking several boxes as Fragile, it was evident that this instruction was completely ignored. Few of these boxes were stacked upside down when the door of the truck was opened before unloading to the house. As a result, I discovered numerous broken glassware items upon unpacking.
To make matters worse, several electrical appliances that were in perfect working condition prior to the move are now non-operational. This has created an added burden, as I have had to go out of my way to source repairers myself in order to process insurance claims. The insurance process itself has been unnecessarily time-consuming and frustrating, requiring me to spend countless hours documenting damages, locating qualified service providers, and waiting on assessments.
For a professional service, I expected a far greater level of care and accountability. Sadly, this experience has left me with broken belongings, wasted time, and a great deal of frustration. I hope this feedback serves as a reminder to the company to treat customers’ property with the respect and care it deserves during international relocations.
Best service and cost effective
Could improve on the delivery time. But best service and cost effective.
5 Star Rating
Very happy with the quality of the service
I am very happy with the quality of the service. The only couple of points that I would make as recommendations are:
Set up achievable expectations with the customers. I read reviews where door-to-door was handled in four weeks. I was told to expect delivery of my items within eight weeks and I finally received them on the ninth week, after a lot of follow up emails and push from my side.
The packaging was excellent and this is proven in the fact that nothing was broken aside from a few plastic tubes, which is such a relief. The final delivery was a bit rushed and I found the team was rough with handling the items, throwing boxes and both guys cut themselves with the knives while removing the wrap of items, due to rushing to complete the task. All items were unloaded and unpacked in 20 minutes. Super quick but as I said could have been handled a bit more carefully.
Highly recommend
Excellent service from start to end. From getting the quote, customer service, packers and unpackers, everyone was super friendly and helpful. Thank you! Highly recommend.
Could not fault Conroy Removals at all
Could not fault Conroy Removals at all. They kept me briefed on progress of my sea shipment at every step, thank you for that.
2 Star Rating
It took more than two weeks to deliver my package within the city. Answers to my emails were pretty slow (like 4 day just to answer).
5 Star Rating
Good job guys!
Happy with service and updates. Good job guys!
Excellent service.