Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersHighly recommend.
The delivery people were amazing. Very efficient, friendly and fast with their service 10/10.
However, we are missing all the slats from our Queen size bed.
Brilliant
I would recommend to used Conroy Removals in the near future as they have done a brilliant job!
We had our belongings picked up the first week of September, 2023. We just received delivery of our goods--almost 7 months later! Not exactly expedient.
Good things: arranging for transit was smooth; service folks who came to pack up and remove our belongs were EXCELLENT; delivery once the US company picked up the goods from the warehouse was also EXCEPTIONAL.
Things that need improvement: communication--even if I followed up on to where we were in the process, response time was not any where near timely. Obviously, taking seven months to ship my belongings is not any where near acceptible. I could not in good conscience ever consider recommending this company or consider ever using them again. Disgraceful service.
So Helpful
Thans so much for all your assistance. Everyone was so helpful each step of the way :)
Helpful and Reliable!
Great, fast, helpful and reliable! Thank you to the entire team for making the entire process so effortless and smooth.
Due to the following concerns we would have given your company 5 star rating: 1) we were charged for 75 boxes but actual count of packed boxes were only 45 boxes so overcharged for 28 boxes. This maybe was because the quote was done by video call not actual count on site. I emailed our sales rep on 28 March who made the quote for amendment of the quote and refund for the overcharged items. We are still waiting for his reply. 2) 5 items were missed out and left at your warehouse. But I got an email today that they are in the warehouse and someone will contact us for the delivery. Hope we can be refunded for the overcharge cost of 28 boxes.
Thank you for your service.
Napoleon and Nerita Cahigan
Amazing Support
After initially receiving feedback, via a Facebook group, to avoid using Conroy Removals I decided to stick with the company I had used previously, knew my parents had used many times prior as well and a company that was reputable and well known in NZ.
From the initial phone call I made requesting a quote to the end result of having my goods delivered to my house I cannot fault the service or the communication I received with all the updates.
I knew exactly when my goods were shipped, what vessel they were on, provided an ETA of when they would arrive into the port in NZ, when they were taken to the Conroy warehouse and then when they were due to be delivered to my house.
My goods contained mostly fine bone china and fragile crystal that had been passed down from my Great-grandmothers, Grandmother's and my Mum so it was important to me to have everything arriving in one piece.
Apart from a small plate that was broken everything arrived in tact.
I highly recommend Conroy Removals and would not hesitate to use them again.
Great teams with amazing support both in Australia and New Zealand!
Phenomenal
Dear David, Gary and the entire team that helped us with our relocation,The entire experience from start to finish was flawless, transparent and efficient. Your team were clear and concise with communicating and setting expectations throughout each stage of the journey.Thank you to Susan, Kim, Cheryl the moving crews for helping our family settle into a new life in New Zealand. It's cold here, so we'll probably reach out again when we're ready to move back. Other company's and brands can learn a thing or two from how you approach your service delivery. Phenomenal. Happy to jump on a call anytime, to express my gratitude. Exceptional service, end-to-end. Thank you.
Great
In Sydney Kim and David were bloody great and then in NZ Lynn and Susan were great and helpful 11 out 10 thanks for taking the stress out of moving back HOME. Thanks again Arohanui to all involved.
It was difficult when trying to decide who to go with for my trans tasman move...in the end Conroys won out on price and while growing up in NZ Conroys trucks were a regular sight on the roads. Great service from pickup in Sydney until final delivery in Dannevirke NZ. I had alot of heavy tools and garden equipment as well as the usual household items that were professionally handled and packed during the loading process in Sydney..all arrived intact with no damage...6 weeks from pickup to delivery. Great ongoing communication throughout the process so highly recommend if youre looking at moving between Australia and NZ at a price thats affordable.
Thank you for your professional service. Very much appreciative of the effort put in with the packaging of my items. Highly recommend and would use you guys again.