Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersGood service and the shipment arrived in perfect conditions. Only one piece was damaged but it's understandable due the travel.
Not happy with this move. I booked this move with Chess removals, at no time did anyone mention that Conroys would take over this move once it arrived in NZ. I would of booked direct with Conroys originally but after a few calls to your Brisbane office I didn't have much confidence with the lady who answered the phone, she didn't seem to have the answers to a lot of my enquiries. Our goods were cleared by customs in NZ on May 31, we still haven't recieved them. I've been told maybe next week ?? Not happy about that. They were uplited from Perth in Feb.
Very good.fast and efficient. Would recommend Conroy Removal
I wish there was a box with the option 'unsure' as I'm not sure if I'd use Conroy again or recommend them. The initial contact was easy and we got a quote quickly but things went downhill from there. The food item and alcohol inventory lists were sent to me after I had already packed everything up meaning I had to guess. These should go out with a prelim quote so it can be completed during packing. Then the NZ office asked me to complete the exact same thing! I had to tell her I had already done it and she said she would contact Melbourne about it. Not something I should be having to sort out for her. I was confused about the process because I had got an email saying it was cleared but it actually it still needed an inspection....maybe it's just me but the process wasn't too clear. I had clearly noted my father as contact for delivery as I was overseas, his number was noted on the forms. Instead I was woken up at 4am on the other side of the world by 6 phone calls within an hour by Conroy. They were trying to call my father but obviously did not call his number, they did they did not refer to the forms once again. Then when it came to delivery I had said I would coordinate a delivery time with my father and house sitter and I was adamant about wanting my father there. But instead Conroy left me out of the organization and my father was not present for delivery. I was extremely annoyed that my wishes had been ignored. It felt like they didn't care, it had been paid for and they wanted to offload it as soon as possible. When your life is being moved it's not just about them getting things from point A to point B. There was a lot of unnecessary stress involved in this move.
We we're updated right through the start to the end with no issues and our move couldn't have gone smoother without the help of Conroy removals.
Very helpful and professional support.
It was our first time using a shipping removalist to ship our belongings abroad . They communicated with us throughout the whole process and were very understanding towards our situation regarding Covid and the unpredictability of our move abroad. If we had to move abroad again, I would definitely rebook Conroy removals. Thank you Conroy removals for a great experience .
I was keep fully informed and up to date about all movements and any delays throughout my move from Australia to New Zealand. Conroy were very understanding of my inability to move when I wanted to, also due to COVID restrictions in New Zealand plus work commitments overseas and were always in contact to check that all was well. The guys who collected and delivered my gear were very professional in there approch to the job thus ensuring everything was delivered in the same condition as it was picked up. Job well done Conroy thank you.
Awesome service and communication from start to finish.