Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersFrom start to finish the communication has been prompt and in detail.
The guys who wrapped and picked up the goods were friendly and hard working.
Would highly recommend and a great price
Great service and price
Our experience with Conroys was excellent. Gary and Rhonda kept us well informed. To be honest, I had quotes from 3 companies and Gary was the one who kept in contact and followed up, which is the reason why we selected Conroys. My only disappointment was the delay in devanning and arranging the biosecurity clearance. Our shipment delivery has been delayed 25 days. I am however grateful, we will have our possessions just in time for Christmas.
Great service, compassionate team in Australia, due to the circumstance they were caring and very helpful. Price was the best, and would recommend to everyone. Thanks so much.
Excellent Service , thank you very much.
Excellent communication
Excellent communication the whole way -thank you!
Overall the customer service I received from the Conroys team, both in Melbourne and New Zealand, has been very good.I am grateful that most of my items arrived safely and undamaged. However, it was disappointing to find that the front of my fridge door was damaged in transit, as well as one of the feet from the fridge was missing. The TV cabinet had also been damaged on one edge as it looked like it had been dragged along the floor on its side and the bubble wrap had been ripped. I chose not to claim on these items, as the cost of the excess was more than the cost of repairs.I want to give a huge shout out to the NZ team especially, for their professional, helpful customer service. Particularly Susan West and Cindy Eichstadt in the NZ office, who were always so helpful and easy to deal with regarding the storage of my items for 10 months in Tauranga.
And a huge shout out to the fantastic guy and woman from the Tauranga team (apologies for forgetting their names!) who delivered my goods on Thursday 28 October 2021. They were super helpful and friendly and unpacked and set up all my furniture really carefully and professionally. They also made me aware that I was able to arrange for someone from Conroys to collect any boxes I didn't need after I'd unpacked them, which was done by a couple of helpful Conroy's guys today.
Thanks again for making the move from Melbourne to New Zealand far less stressful than it could have been.
The professional packing and speed of it was amazing. All I needed to do was have things ready for them to wrap and pack. I was helped with all the forms and paperwork required. The only problem came from customs New Zealand having to get motorbike valuations from a New Zealand business and provide pictures of my children on their bikes. Next problem is covid hasn't allowed me to book flights and accommodation so I am still stuck in Australia, for this reason customs want to charge me 15% tax on bikes and shipping costs. I have sent my flight details to Conroy's New Zealand and now I'm waiting on what happens next, if they will charge me the tax fees. Very frustrating with customs.
Very professional and friendly, no question too silly, from the onset of our quote to the chaps that packed our goods and then the chaps that unpacked our goods...smooth sailing