Customer Reviews

 Thank you.

We note the following:

- The guys moving the furniture into our home in Wellington were punctual, friendly and efficient, and their strength was incredible.

- We paid for unpacking as part of the service.  I clarified with Cindy Eichstadt in Wellington that the team coming would do the unpacking for us and she confirmed.

- The team that unloaded the truck said they weren't told they were to do any unpacking, and came unprepared with nothing to cut any boxes open with.  We didn't have anything either, as we understood it would be done for us.  

- Once we'd found my husbands tool box we found some makeshift items to assist the guys in the unpacking process.  Some items were unpacked but after we found a number of scratches on furniture items that were unwrapped by the guys from these tools we decided it was best that they didn't do any further damage.

- There are a number of scuffs on the walls, door frames and scratches on our hardwood floors, however we accept that some of this is likely to happen when moving furniture.

- We were told that we could call and the boxes and packing material would be collect when we were ready.  We're still trying to chip away at the unpacking as it is difficult with a toddler and newborn.

- While unpacking we found rubbish in a number of boxes including empty red bull cans, used tape rolls and food packaging in the bottom of boxes which our belongings were then packed into, obviously done in Sydney. A number of boxes were only secured with a single strip of tape on the bottom and weren't sealed at the edge seams.  I think we're very lucky that the we didn't end up with ants or other bugs throughout, or any broken boxes.  

- A freestanding mirror that was dismantled for packing should have had screws removed, instead the crossbar was ripped off the screws.  We suspected that there may be some damage to this item by the packer as we found the washers and other fixings left on the floor and not packed at all.  Fortunately, my husband picked them up.  The same young guy also didn't know how to remove a lampshade from a lamp and instead ripped the fabric shade off the frame.  

- In Sydney, they guys were several hours late, and perhaps were rushing as a result.  In saying that, all our kitchen items were packed impeccably and the senior people were fantastic to deal with.

- I understand these points relate to the Wellington team, however it paints a picture of our impression of Conroys.

- Some items were damaged, including the cover of our bbq being slashed, however we suspect that may have happened during the customs inspection.

- As noted above, we paid for unpacking services and it wasn't provided.  Entrusting others with your personal belongings in your home is a difficult things but we chose Conroys for this.  We didn't receive part of the service we paid for, and we think it's appropriate to receive a refund for that.

Thank you for requesting our feedback, I'd be happy to discuss any of the above further. 

Tracy

Thank you so much for the handling of my shipment, i've been really pleased with the whole process.The service provided was outstanding; from the first quote through to the confirmation on when my delivery was set to arrive. 

Customer Service and Communication - A* = prompt with answering any questions and continuous updates about my shipment throughout. Removal - A* = arrived on time and handled the shipment with careDelivery - A* = arrived in sound condition and very punctual on deliveryAdministrtion - A = a fair amount of warrented paperwork required, but simple to work through.

Hello,

A large mirror was broken in the move - since this is my 7th internalional move it seems that every time something breaks!!  No problem. 

I still wait for a bookshelf to be erected.  I am happy to pay for it to be done.  The guys on the day could not work out how to assemble the bookcase. I hope it can be resolved with the Romanian agent.

All in all a great job.

Thank you

Robert Hadley - 0407064287

So happy with totally everything!!